Appointment Cancellation and Modification Policy

Read carefully, this information is for you

The cancellation or postponement of an appointment already booked must be done at least 24 hours before the session in order to reorganize the agenda with a sufficient margin of time without causing damage to the time of the therapist or the rest of the patients.

Appointments that are not cancelled within that time frame will incur the full cost of one hour of session.

It is our desire to be effective and fair with all our clients/patients and in consideration of their time we have adopted the following policies:

  1. For your cancellation to be effective it must be done at least 24 hours before your appointment. This will allow us to generate a new appointment without operating, transfer and personnel costs.
  2. If you cancel your appointment during the 24 hours prior to your appointment, you will be charged the full cost of your session.
  3. In the case of the monthly voucher or any type of temporary offer, these will be subject to the time and amount indicated when accepting these services, without being able to cancel, postpone, delay, or return any amount. The unused hours of the vouchers may in no case be returned. They have 6 months to be able to use these bonuses.
  4. Any fees must be covered prior to your appointment.

This type of cancellation policy is standard in the medical and health fields and will be strictly enforced regardless of the reason.

Missed date

In case the patient / client does not show up

Anyone who forgets or for any reason chooses not to show up for their appointment, whether online or in person, will be considered an "absent patient" and will be charged with the total amount of their "missed appointment"

In case of being late

15-minute tolerance time

The consultation times have been programmed especially for you and the other patients. If you are late for your session, it will have to be shorter to respect the schedules of the people who arrive after you. Depending on how late you arrive, we may determine that there is not enough time to start your inquiry. Regardless of the duration of your session, you will be responsible for paying the full cost of your session.

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Celia Martínez Psicóloga
Exeter, Devon, England,
United Kingdom

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